Microsoft 365 Certified: Teams Voice Engineer Expert

If you’re a telecommunications professional that knows how to plan, design, configure, maintain, and troubleshoot an integrated communications solution using Microsoft Teams, this expert certification can help you move your career forward.

This certification covers Microsoft Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Microsoft Teams devices, audio/video conferencing, and voice migration.

Candidates are familiar with telecommunication technologies and have experience with Microsoft Teams, Microsoft 365, and PowerShell. Candidates collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams.

Skills measured

Plan and configure Microsoft Teams Phone
Optimize network performance
Plan and configure Direct Routing
Configure and manage Microsoft Teams Phone for voice users
Plan and configure Microsoft Teams clients and devices
Monitor and troubleshoot Microsoft Teams Phone

Course Outline

Plan and design a Microsoft Teams PSTN solution

choose an appropriate PSTN connectivity solution
identify requirements for Teams Calling Plans, Operator Connect, and Direct Routing
identify licensing requirements for Microsoft Teams Phone, including users, auto attendants, call queues, meeting room devices, and common area phones
plan network topology
plan for integration of Certified Contact Center solutions

Manage phone numbers for Microsoft Teams Calling Plans and Operator Connect

choose between porting and acquiring numbers for Teams Calling Plans
acquire phone numbers for Teams Calling Plans from Microsoft
create a port order for Microsoft service and user numbers
create a request to convert between Microsoft service and user numbers
configure Operator Connect

Configure Phone policies

install Microsoft Teams PowerShell module
design and configure a tenant dial plan
configure calling policies
configure call park policie
configure caller ID policies
configure outbound call restrictions
configure inbound call blocking
configure compliance recording

Design network infrastructure for optimal Microsoft Teams Phone performance

determine network readiness for Microsoft Teams
design network requirements by using the Network Planner in Microsoft Teams
perform a network analysis
design and validate local internet breakout strategy for client media optimization
design and validate VPN split tunneling
design organization QoS requirements and policies
configure Microsoft Teams QoS policies

Implement SIP trunking with Direct Routing

identify configuration requirements between the SBC and Microsoft
create and configure an online PSTN gateway
create PSTN usage records
create and configure voice routes
create and configure voice routing policies
validate Direct Routing SBC connectivity
test Direct Routing connections

Extend a Direct Routing infrastructure

design and configure Location Based Routing (LBR)
design and configure Local Media Optimization (LMO)
configure gateway translation rules
create a validated emergency address
configure on-network conferencing for Direct Routing

Enable users for Direct Routing

assign a voice routing policy to a user for Direct Routing
assign a number to a user by using PowerShell
enable voicemail and Enterprise Voice for a Direct Routing user in PowerShell

Enable per-user calling features

configure group call pickup
configure call delegation and call delegates
configure call forwarding
configure simultaneous ring
enable and configure audio conferencing
assign a dial-out policy

Monitor Microsoft Teams Phone

configure tenant data upload for Call Quality Dashboard (CQD) and reporting labels
configure Power BI reports for CQD
monitor SBC health

Monitor and troubleshoot Microsoft Teams clients and devices

troubleshoot Microsoft Teams client data flows by using debug logs, media logs, browser traces, and desktop logs
troubleshoot configuration profiles in Microsoft Teams
configure Notifications & alerts in Microsoft Teams admin center
monitor Microsoft Teams Rooms
troubleshoot Azure AD Sign-in issues for Microsoft Teams devices
troubleshoot user provisioning by using MCOValidationError

About The Exam

This exam measures your ability to accomplish the following technical tasks: plan and configure Microsoft Teams Phone; optimize network performance; plan and configure Direct Routing; configure and manage Microsoft Teams Phone for voice users; plan and configure Microsoft Teams clients and devices; and monitor and troubleshoot Microsoft Teams Phone.