TQM – Total Quality Management – ISO 9001

 How do you define quality? Quality has a different meaning for different people. That leads to the question, how would you define quality? Quality Management course starts with a number of definitions of quality such as fitness for use, conformance to specification, reduced variation, consistency, meeting or exceeding customer expectations etc.

There is a misconception that quality costs money and those better quality products are costlier than poor quality products. Deming’s chain is used to explain how good quality reduces waste, improves productivity and that in turn makes the product cheaper to produce. This ultimately leads to the survival of the organization in this competitive market and provides employment.

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Course Key Learning

• Understand the purpose of a quality management system, of quality management systems standards, and the business benefits of improved performance of the quality management system
• Understand the structure and content of ISO 9001 and its relationship with ISO 9000
• Understand the specific quality management related requirements of ISO 9001

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Course Content:

• Outline the processes involved in establishing, implementing, operating, monitoring, measuring, analyzing, evaluating, reviewing, maintaining, and improving a quality management system, including the significance of these for QMS auditors.
• Understand the terms and definitions defined and used in ISO 9000
• Outline, with reference to the PDCA cycle and the model of a process-based quality management system, the structure and content of ISO 9001.
• Making reference to the seven quality principles, explain the relationship between ISO 9001 requirements and ISO 9000
• Understand the relationship between the external and internal issues, the relevant requirements of relevant interested parties, the actions to address, risks and opportunities, and the quality management system processes needed to implement them.
• Understand the purpose of the scope of a quality management system and what should be considered when determining it.
• Understand the purpose of a quality policy, the relationship between the quality management system scope, and the quality policy and the requirements for its content, implementation and review.
• Understand how top management demonstrates leadership and commitment by taking accountability for the effectiveness of the quality management system.
  Understand the requirements for quality objectives and the relationship between them, the quality policy and management review.
• Give examples of the resources needed to achieve customer satisfaction and conformity to product and service requirements, and explain the requirements for support.
• Understand how the organization plans, implements and controls the processes needed to meet quality management system requirements, and how any externally provided processes, products and services are controlled.
• Understand the typical processes and associated process controls required to achieve customer satisfaction and conformance of product and service with requirements.
• Understand the requirements for the monitoring, measurement, analysis and evaluation of the quality management system performance against planned objectives and for the internal audit.
• Understand the processes involved in achieving continual improvement of performance through improving the suitability, adequacy, and effectiveness of the quality management system and the related processes.
• An understanding of Risk-based thinking
• Relationship with other management system standards
• Key Considerations for implementation of ISO9001-2015 in your Organization

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Assessment & Benefits

• PECB Canada Accredited Training
• Includes all course materials
• FREE ISO 9001 Practice Exam
• Training completion certificate
• ​Highly proficient Quality Management Instructors, ISO 9001 Accredited Trainer
• There is NO formal written examination on this course. However, to be successful on the course delegates must complete/attend all elements of the course.

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Who should attend?

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