Introduction to Oracle Service Cloud – RightNow
This Introduction to Oracle Service Cloud Seminar gives you an overview of this solution’s business benefits and capabilities. Through functional demonstrations, you’ll gain an understanding of the architecture, key product features, how Service Cloud caters to your business requirements, and the analytic capabilities of the Service Cloud solution. Expert Omni Academy instructors will review the features and functionality of the various modules in Oracle Service Cloud applications, while teaching you step-by-step how to navigate the solution.
Benefits to You
By taking this Seminar, you’ll gain an understanding of how you can leverage the capabilities of the Service Cloud solution to better understand customer needs, solve their problems, and provide them with reliable and adaptive experiences. You’ll learn about the key features and functionality offered by the different modules within Service Cloud, including: Knowledge, Case Management, Dynamic Agent Desktop, Chat, Email Support, and Analytics. You’ll also get introduced to initial setup, administration, and customization capabilities.
Course Content:
Introduction
- Channel Preference is Changing
- Oracle Customer Experience (CX) Cloud
- Oracle Service Cloud Service
- The Oracle CX Portfolio
- Customer Portal With Pixel Perfect Branding
- Oracle Fusion Procurement Coexistence
- Customer Portal With Pixel Perfect Branding
- Troubleshoot Complex Problems Easily
Platform Overview
- Architecture
- Oracle CX Portfolio
- Customer Portal
- Agent Desktop
- Extend Agent Desktop Experience
- Open Integration and Extensibility
- Kickstart your Siebel project with a solid design
- Kickstart your Field Service project with a solid design
Agent Desktop Features: Administrators and Agents
- Agent Desktop
- Staff Management in Oracle Service Cloud
- Administration Permissions
- Workspace
- Message Templates
- Chat
- Surveys
- Email Handling
Analytics and Reporting
- Introducing Oracle Service Cloud Analytics
- Reports in Oracle Service Cloud
- Running / Viewing Reports
- Viewing the Report Definition
- Key Performance Indicators (KPIs)
- Standard Report
- Drilldown Levels
- Data Exceptions
What’s New in the May 2016 Release
- Oracle Service Cloud Community Self Service Connect PHP API
- Co-Browse
- Analytics
- Agent Browser User Interface
- Outreach and Feedback
- Staff Management
Job Interview Preparation (Soft Skills Questions & Answers)
- Tough Open-Ended Job Interview Questions
- What to Wear for Best Job Interview Attire
- Job Interview Question- What are You Passionate About?
- How to Prepare for a Job Promotion Interview
🎥 Your FREE eLEARNING Courses (Click Here)
Internships, Freelance and Full-Time Work opportunities
Flexible Class Options
- Week End Classes For Professionals SAT | SUN
- Corporate Group Trainings Available
- Online Classes – Live Virtual Class (L.V.C), Online Training
Similar Courses
Introduction to Oracle Sales Cloud
Oracle Service Cloud (RightNow) Administration
Oracle Service Cloud (RightNow) Analytics
Oracle Field Service Cloud Service Implementation – TOA Boot Camp