ITIL V3 Training
The ITIL V3 Foundation training course provides a detailed, modular introduction to the concepts, terms, definitions, benefits, objectives, and relationships within core IT service management processes and functions, according to the ITIL best practice framework. ITIL IT Service Management Processes, Service Desk: Understanding its role and function in the IT infrastructure and its relationship with.
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ITIL V3 Course Overview
The ITIL® Foundation
- An Introduction to IT Service Management
- Practicing Service Management
The IT Service Lifecycle
- Service Strategy
- Service Strategy Processes
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Concepts
- Terminology
- Main Principles and Models
- Roles
- Functions
Processes
- Service Level Management
- Service Continuity
- Configuration Management
- Release Management
- Incident and Problem Management
- Technology and Architecture
- Competencies
- Service Management Skills
ITIL Course Audience
- Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
- IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program
Learning Format
The course uses a stimulating mix of instructions, workshops, quizzes, discussions and a practice-exam, online training classes available
ITIL® Foundation Exam
The ITIL® Foundation exam measures knowledge of the basic concepts and principles behind ITIL® and service management.
- 40 multiple choice questions
- 60 minutes
- Pass mark: 65% or 26/40
- Closed book
ITIL FREE Practice Exam
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Flexible Class Options
- Week End Classes For Professionals SAT | SUN
- Online Classes – Live Virtual Class (L.V.C), Online Training
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