• Plan and configure a Microsoft Teams environment
• Manage chat, teams, channels, and apps
• Manage calling and meetings
• Monitor and troubleshoot a Microsoft Teams environment

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Course Outline

Plan and configure network settings for Microsoft Teams

• calculate network bandwidth capacity for Microsoft Teams voice, video, meetings, and Live Events
• analyze network usage by using Network Planner
• specify requirements for outbound network ports and protocols for Microsoft Teams
• determine WAN optimizer, proxy, and load balancer recommendations for Microsoft Teams
• configure Tenant Data Upload in Microsoft Call Quality Dashboard
• configure reporting labels for Microsoft Teams
• assess network readiness by using Microsoft 365 network connectivity test and dashboard
• configure QoS port range and DSCP markings

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Identify licensing requirements for Microsoft Teams

• identify required licensing for compliance features
• identify appropriate licensing for advanced lifecycle management of teams
• identify appropriate licensing for guest access
• identify appropriate licensing for calling, Phone System, and resource accounts
• identify appropriate licensing for Microsoft Teams Rooms and Common Area Phones
• identify appropriate licensing for apps in Microsoft Teams

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Configure and manage external and guest users

• configure SharePoint and OneDrive organizational level sharing settings
• manage external file sharing setting for OneDrive users
• manage external file sharing setting for SharePoint sites
• manage external access-federated domains
• manage guest users for Microsoft Teams from the Microsoft Teams Admin Center
• configure guest access to Microsoft Teams from Azure AD admin center
• allow or prevent owners from adding guests
• configure guest access to a specific team
• remove guests

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Configure and manage Microsoft Teams devices

• configure Microsoft Teams for VD
•  manage configuration profiles for Teams devices
• manage Microsoft Teams device tags
• manage device settings and firmware
• provision and configure remote sign-in for new devices

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Create and manage teams

• create teams
• manage privacy levels for a team
• create a team from a default or custom template
• create a team from existing resources
• plan and manage org-wide teams
• add and remove users in a team
• assign and modify user roles in a team
• configure dynamic membership

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Plan and manage channels

• plan for channel types
• create channels
• manage Microsoft Teams channel settings
• create and manage Microsoft Teams policies for private channels
• manage private channel membership

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Manage Phone System for Microsoft Teams

• create and manage call park policies
• create and manage calling policie
• create and manage caller ID policies
• manage user voice settings
• create and manage dial pla
• interpret a dial plan
• identify potential issues by using the Health Dashboard for Direct Routing
• create and manage resource accounts
• create and manage call queues
• create and manage auto attendants

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Monitor and report on a Microsoft Teams environment

• monitor and report on voice and meeting quality
• report on user adoption, including Productivity Score, team usage, app usage, active users, and per-meeting metrics
• monitor and report on creation and deletion of teams
• monitor and report on guest access
• manage Notifications & alerts rules from the Microsoft Teams admin center

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Troubleshoot audio, video, and client issues

• troubleshoot chat and presence issues
• identify, collect, and interpret client logs
• troubleshoot issues by using Call Analytics
• troubleshoot Microsoft Teams sign-in issues by using Azure AD sign in logs
• identify potential issues by using Call Quality Dashboard

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About The Exam