Microsoft Dynamics CRM 365

What is CRM?
CRM stands for customer relationship management. It’s a category of integrated, data-driven software solutions that improve how you interact and do business with your customers. CRM systems help you manage and maintain customer relationships, track sales leads, marketing, and pipeline, and deliver actionable data. (CRM Dynamics)

If you are a Programmer or Business Analyst or Existing non-Microsoft Solutions Consultant or want to be a Dynamics 365 Consultant, this is the best course to start your learning journey to earn more. Microsoft Dynamics 365 (CRM) is a Enterprise Business Solution by Microsoft.

Microsoft Dynamics CRM 365 Application Key Modules

Microsoft Dynamics 365 For Sales to help companies improve Sales.
Microsoft Dynamics 365 For Customer Service to help companies improve their customer support & experience.
Microsoft Dynamics 365 For Project Service Automation for managing end to end projects
Microsoft Dynamics 365 For Field Service to manage Mobile workforce of the companies.

Module-II Application Administration and Configuration Setups

Searching for Pages and Reports
My Settings
The Ribbon
The Navigation Pane
Learning the Basics
Enter and Edit Information
Excel
Sending Reports
Sorting Information
Search and Filter Information

Module-III Working with Sales and Marketing

Sales and Marketing
The Power of a Customer Relationship Management
How to Understand your Customers
Combining Sales and Marketing using your CRM
Master Data for Sales and Purchase Processes

Module-IV Understanding Inventory Items and GL Accounts

Items
Item Attributes
Customers
Vendors
GL Accounts
Process Sales and Purchases

Module-V Working with Process flow and Sales Order

Process Flows
Purchase Order
Create Purchase Invoices
From Sales Quote to Sales Invoice
Send Invoices to Customers
Tools to Increase Productivity
Outlook for Business edition

Requirements

Students should have basic computer skills.
Students should be able to use Web Browsers like Internet Explorer, Google Chrome or any other Web Browser to access internet.

International Student Fee (online classes) 500 USD | 1875 AED | 1875 SAR

Job Interview Preparation (Soft Skills Questions & Answers)