Salesforce Architect – B2C Solution Architect

Salesforce Architect – B2C Solution Architect

The Salesforce Certified B2C Solution Architect credential is designed for individuals who have the knowledge, skills, and experience architecting and driving multi-cloud solutions that deliver business value for the customer. Designing, planning, and delivering business value requires knowledge that spans the Salesforce Customer 360 Vision and Platform. This credential validates that a B2C Solution Architect can combine guidance from different enterprise architecture viewpoints to create solutions that generate strategic business value for customers.

Course Key Learnings

Assess the digital maturity of a company/customer to assess what is possible.
Translate the customer’s vision into the relevant customer experiences and appropriate products that power them to deliver business value.
Model best practices focusing on multi-cloud customer profile modeling strategies.
Model customers as humans across their individual multi-cloud profiles.
Map business use-cases to multi-cloud capabilities.
Design multi-cloud architectures for Salesforce products that power multi-cloud use-cases, aligning business needs with implementation best practices to deliver business value.
Articulate trade-offs involved in choosing one solution over another.
Deliver appropriate multi-cloud solutions focusing on configuration, customization, and cloud-specific constraints that will positively influence implementation delivery and deliver business value.
Challenge solutions based on current and future utilization of B2C Commerce, Service Cloud, and Marketing Cloud with understanding of design implications.
Lead solution discovery.
Align stakeholders on a solution and the business value it generates.
Serve as the solution owner to ensure business value is realized.

Course Outline

Demystifying Salesforce, Customer 360, and Digital 360
Supporting Your Customers with Service Cloud
Direct-to-Consumer Selling with Commerce Cloud B2C
Engaging Customers with Marketing Cloud
Salesforce Ecosystem – Building a Complete Solution
Role of a Solution Architect
Integration Architecture Options
Creating a 360° View of the Customer
Supporting Key Business Scenarios
Enterprise Integration Strategies
Exam Preparation Tools and Technique

About the Exam

Here are details about the Salesforce B2C Solution Architect exam:

Content: 60 multiple-choice/multiple-select questions and 4 non-scored items
Time allotted to complete the exam: 120 minutes
Passing score: 63%
Registration fee: USD 400, plus applicable taxes as required per local law
Retake fee: USD 200, plus applicable taxes as required per local law
Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment.
References: No hard-copy or online materials may be referenced during the exam.
Prerequisites:
- Salesforce Certified Platform App Builder
- Salesforce Certified Integration Architect
- Salesforce Certified Marketing Cloud Email Specialist