Salesforce Certified Administrator Training

The Salesforce Administrator credential is designed for individuals who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities. The exam covers the breadth of applications, the features and functions available to an end user, and the configuration and management options available to an administrator across the Sales, Service, and Collaboration Clouds.

Course Summary

Salesforce Certified Administrator candidates should have a general knowledge of the features available to end users and the configuration options available to a Salesforce Administrator. Candidates should be able to maintain a Salesforce organization, respond to common business requirements, and perform administrative functions using current Salesforce features.

Additionally, candidates should have 6 or more months of experience as a Salesforce Administrator and should be able to successfully perform the tasks outlined in the exam objectives section of this guide.

Course Outline

Salesforce Fundamentals

Explore Salesforce
Salesforce Architecture

Administrator Responsibilities

Describe the Role of an Administrator
Plan for Success

The Big Picture: All Users

Company Information and Licensing
Fiscal Year and Currency
Organize and Collaborate
Manage Users
Login Security Controls

Feature Access and Object Security

Profiles
Permission Sets
Field-Level Security

Salesforce Record Access

Record Ownership
Organization-Wide Defaults
Role Hierarchy
Sharing Rules
Teams and Manual Sharing
Restriction Rules

Customize Standard Functionality

Object Overview
Standard and Custom Fields
Relationship Fields
Custom Formula Fields

Customize the Existing User Interface (UI)

Applications
Home Page
Tabs and List Views
Page Layouts
Buttons, Links, and Actions
Record Types, Business Process, and Path

Create New with Clicks

Create a New Object
Dynamic Forms
Create a New Custom Tab
Create and Deploy a Change Set
Mobile Layout

Declarative Automation

Automation Fundamentals
Validation Rules
Lead and Case Management
Workflow and Approval Process
Process Builder

The Future of Automation: Flow

Flow Overview
Build a Flow to Update a Field
Build and Combine Flows
Deploy Flow with a Lightning Component
Order of Execution

Data Management

Back Up Data
Import, Export, and Update Data
Mass Delete and Mass Transfer
Data Quality and Cleansing Tools

Analytics

Report Components
Filters and Formulas
Conditional Formatting and Charts
Exports and Subscriptions
Dashboards

About the Exam

Read on for details about the Salesforce Administrator exam.

Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions
Time allotted to complete the exam: 105 minutes
Passing score: 65%
Registration fee: USD 200 plus applicable taxes as required per local law
Retake fee: USD 100 plus applicable taxes as required per local law
Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment.
References: No hard-copy or online materials may be referenced during the exam.
Prerequisite: None required; course attendance highly recommended