Salesforce Consultant – Service Cloud Consultant

Salesforce Consultant – Service Cloud Consultant

The Salesforce Certified Service Cloud Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. The intended audience has proven experience with the administration and configuration of a Salesforce application, as demonstrated through successful completion of the Salesforce Certified Administrator exam. The Salesforce Certified Service Cloud Consultant is able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.

Course Key Learnings

Experience managing implementation projects
Strong analytical and problem-solving skills
Deep knowledge of Salesforce product lines
Solid understanding of internet technologies and cloud computing
Solid understanding of data management and database concepts
Familiarity with the software development lifecycle

Course Outline

Introduction and Exam Overview
Implementation Strategies
Solution Design
Knowledge Management
Interaction Channels
Case Management
Contact Center Analytics
Integration and Data Management
Service Console
Practice Exam

About the Exam

Read on for details about the Salesforce Service Cloud Consultant exam.

Content: 60 multiple-choice/multiple-select questions and up to 5 non-scored questions*
Time allotted to complete the exam: 105 minutes
Passing score: 67%
Registration fee: USD 200, plus applicable taxes as required per local law
Retake fee: USD 100, plus applicable taxes as required per local law
Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment.
References: No hard-copy or online materials may be referenced during the exam.
Prerequisite: Salesforce Administrator credential
Please note: When evaluating questions and answers, please consider all currently available features including those available in either Lightning Experience or Salesforce Classic.

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