Siebel Fundamentals Rel 15.5

What you will learn

Students learn to navigate and maintain data in Siebel applications by using common entities. Students explore built-in functionality in Siebel Sales and Siebel Call Center and then other cross-application features. The course is appropriate for customers on Siebel 15.x and Siebel 8.x. Hands-on activities are performed using Open UI

Learn To:

Create, modify, delete, and search for records
Work with common Siebel business entities
Use basic functionality of Siebel Sales and Siebel Call Center
Navigate Siebel applications
Describe other cross-application features
Describe best practices for a Siebel implementation

Audience

End Users
Functional Implementer

Course Objectives

Describe Siebel Customer Relationship Management (CRM) applications
Navigate the Siebel application user interface (UI)
Work with common Siebel business entities
User basic functionality of Siebel Sales and Siebel Call Center
Describe common cross-application features
Describe recommended implementation practices

Course Topics

Using Siebel CRM

Introducing Siebel CRM Applications
Navigating
Working with Data in the Siebel User Interface

Common Siebel Business Entities

Representing customers with Accounts and Contacts
Describing tasks with Activities
Defining sales-related objects with Opportunities and Quotes Resolving customer issues with Service Requests
Using Siebel business entities to implement business practices