Avaya 7392X Avaya Aura® Call Center Elite Implementation Version: 1.0 Exam Dumps Practice Test
The Avaya Aura® Call Center Elite call routing software is an Automatic Call Distribution application that maximizes routing and resource selection, allowing agents to handle calls more effectively and improving overall productivity. It offers conditional call routing, using context-based inputs and versatile selection capabilities.
Avaya Aura® Call Center Elite Multichannel is an add-on offer to the Call Center Elite that allows customers to extend their Elite voice environments, adding screen-pop, data directed routing, and multichannel (email, SMS, Web chat) features.
Free Exam Practice Test
Requirements
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You can set up an Avaya Support Account for documentation downloads (you can use the free individual subscription)
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A Windows, Linux or Mac PC/Laptop
Who this course is for:
- Any student that wants to learn IVR and Self Service Technologies
- Any student that wants to learn Self Service with Muti-Media and Artificial Intelligence
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