ITIL Foundation Course

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ITIL Foundation Training (PECB Accredited Partner)

ITIL is considered to one of the most widely known approaches to IT Service Management (ITSM).  This ITIL Foundation training course will provide delegates with a detailed knowledge of basic ITIL framework, terminology, and concepts. This course will introduce them to ITIL as an approach, in the context of the Service Life cycle.

Five Core Disciplines of ITIL best practice

• Service Strategy
• Service Design
• Service Transition
• Service Operations
• Continual Service Improvement

These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

ITIL® Foundation Modules

Module 1: An Introduction to ITIL®

• Introducing IT Service Management
• Practicing Service Management
• The IT Service Lifecycle Overview

Module 2: The IT Service Lifecycle

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Module 3: Aspects

• Concepts
• Terminology
• Main Principles and Models
• Roles
• Functions

Module 4: Processes

• Service Level Management
• Service Continuity
• Configuration Management
• Release Management
• Incident and Problem Management

Module 5: Automation and ITIL® Success

• Technology and Architecture
• Competencies
• Service Management Skills

 ITIL Course Audience

• Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
• IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program

ITIL Foundation Prerequisites

Experience and knowledge of IT computing environments are useful but not essential.

Learning Format

The course uses a stimulating mix of instructions, workshops, quizzes, discussions and a practice-exam

ITIL® Foundation Exam

The ITIL® Foundation exam measures knowledge of the basic concepts and principles behind ITIL® and service management.

• 40 multiple choice questions
• 60 minutes
• Pass mark: 65% or 26/40
• Closed book
• ITIL Certification Exam Fee 373€ Euro (Per Student)

ITIL FREE Practice Exam

📖 ITIL Foundation Practice Exam Test

Frequently Asked Job Interview Questions 

• ITIL Job Interview Questions and Answers 

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