• Plan and configure Microsoft Teams Phone
• Optimize network performance
• Plan and configure Direct Routing
• Configure and manage Microsoft Teams Phone for voice users
• Plan and configure Microsoft Teams clients and devices
• Monitor and troubleshoot Microsoft Teams Phone

Course Outline

Plan and design a Microsoft Teams PSTN solution

• choose an appropriate PSTN connectivity solution
• identify requirements for Teams Calling Plans, Operator Connect, and Direct Routing
• identify licensing requirements for Microsoft Teams Phone, including users, auto attendants, call queues, meeting room devices, and common area phones
• plan network topology
• plan for integration of Certified Contact Center solutions

Manage phone numbers for Microsoft Teams Calling Plans and Operator Connect

• choose between porting and acquiring numbers for Teams Calling Plans
• acquire phone numbers for Teams Calling Plans from Microsoft
• create a port order for Microsoft service and user numbers
• create a request to convert between Microsoft service and user numbers
• configure Operator Connect

Configure Phone policies

• install Microsoft Teams PowerShell module
• design and configure a tenant dial plan
• configure calling policies
• configure call park policie
• configure caller ID policies
• configure outbound call restrictions
• configure inbound call blocking
• configure compliance recording

Design network infrastructure for optimal Microsoft Teams Phone performance

• determine network readiness for Microsoft Teams
• design network requirements by using the Network Planner in Microsoft Teams
• perform a network analysis
• design and validate local internet breakout strategy for client media optimization
• design and validate VPN split tunneling
• design organization QoS requirements and policies
• configure Microsoft Teams QoS policies

Implement SIP trunking with Direct Routing

• identify configuration requirements between the SBC and Microsoft
• create and configure an online PSTN gateway
• create PSTN usage records
• create and configure voice routes
• create and configure voice routing policies
• validate Direct Routing SBC connectivity
• test Direct Routing connections

Extend a Direct Routing infrastructure

• design and configure Location Based Routing (LBR)
• design and configure Local Media Optimization (LMO)
• configure gateway translation rules
• create a validated emergency address
• configure on-network conferencing for Direct Routing

Enable users for Direct Routing

• assign a voice routing policy to a user for Direct Routing
• assign a number to a user by using PowerShell
• enable voicemail and Enterprise Voice for a Direct Routing user in PowerShell

Enable per-user calling features

• configure group call pickup
• configure call delegation and call delegates
• configure call forwarding
• configure simultaneous ring
• enable and configure audio conferencing
• assign a dial-out policy

Monitor Microsoft Teams Phone

• configure tenant data upload for Call Quality Dashboard (CQD) and reporting labels
• configure Power BI reports for CQD
• monitor SBC health

Monitor and troubleshoot Microsoft Teams clients and devices

• troubleshoot Microsoft Teams client data flows by using debug logs, media logs, browser traces, and desktop logs
• troubleshoot configuration profiles in Microsoft Teams
• configure Notifications & alerts in Microsoft Teams admin center
• monitor Microsoft Teams Rooms
• troubleshoot Azure AD Sign-in issues for Microsoft Teams devices
• troubleshoot user provisioning by using MCOValidationError

About The Exam