This course covers the following topics:

Introduction to the Field of Managing Performance

• What managing performance actually means
• Tools to manage performance
• Tailored Case Studies depicting real life performance issues
• Introduction to the field of Feedback

What feedback actually is

• The importance of it
• Giving feedback effectively
• Receiving feedback effectively
• Managing Poor Performance & Difficult Situations

Specific problems and difficult situations faced in the workplace

• Why such problems/situations occur
• Anticipating, preventing and dealing with such problems
• Planning and structuring meetings to resolve such problems/situations/people
• Managing Staff Appraisals

Understanding what appraisal is and is not

• Planning, structuring and conducting successful appraisals
• Managing appraisal documentation
• Managing staff’s attitudes and expectations of appraisals
• Identifying staff training and development needs through the appraisal process
• Objective Setting

The importance of Objective Setting in Managing Performance

• Setting SMART Objectives
• Monitoring Objectives
• Motivation and Performance

Understanding when Motivation is required

• Defining what we mean by Motivation
• Understanding what motivates/de-motivates people
• The importance of a motivated staff
• Creating a motivated culture
• Strategies and tips to motivate others
• Delegation and Empowerment as a means to motivating
• Coaching and Training Your People to Enhanced Performance

What coaching and training is, and is not

• Planning, coaching and training activities
• Identify training and coaching needs
• Implementing coaching and training
• Evaluate the success of your coaching and training activities