About the Exam

Read on for details about the Salesforce Certified Sales Cloud Consultant exam.

• Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions

• Time allotted to complete the exam: 105 minutes

• Passing score: 62%

• Registration fee: USD 200, plus applicable taxes as required per local law

• Retake fee: USD 100, plus applicable taxes as required per local law

• Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment.

• References: No hard-copy or online materials may be referenced during the exam.

• Prerequisite: Salesforce Administrator credential

• Please note: When evaluating questions and answers, please consider all currently available features including those available in either Lightning Experience or Salesforce Classic.

Audience Description: Salesforce Sales Cloud Consultant

A Salesforce Certified Sales Cloud Consultant designs and deploys solutions that support customer business processes and requirements using Salesforce applications. The consultant has experience designing solutions that optimize the Sales Cloud functionality and can lead the implementation of these solutions within a customer organization. The consultant has both industry experience and expertise in Salesforce applications, including the knowledge needed to implement multiple applications in common customer scenarios.

The Salesforce Certified Sales Cloud Consultants is interested in demonstrating their expertise as a cloud computing implementation consultant, with a specialty in Salesforce automation. The Salesforce Certified Sales Cloud Consultant has 2 to 5 years of experience as a senior business analyst and has developed the skills outlined below:

• Structured skill set for the consulting practice
• Experience with the full project lifecycle of Sales Cloud implementations
• Strong analytical and problem-solving skills
• Deep knowledge of Sales Cloud features
• Solid understanding of Internet technologies and cloud computing
• Solid understanding of data management and database concepts
• Familiarity with the software development lifecycle
• Experience scoping projects
• Ability to:
  • Design and implement successful solutions
  • Anticipate and mitigate risk
  • Meet and manage customer expectations
  • Increase customer confidence
  • Consistently deliver effective business solutions
  • Manage solution delivery and any issues that arise
  • Build solutions that are scalable and maintainable
  • Set up change management practices to ensure long-term solution success
  • Troubleshoot and resolve issues
  • Prioritize and escalate customer issues

FAQs

A candidate for this exam will likely need assistance to?

• Install AppExchange applications.
• Perform advanced data management tasks, including migration and archiving.
• Architect an integration solution.
• Implement territory management.
• Implement the Salesforce mobile app.

A candidate for this exam is not expected to know or do?

• Design and develop a standalone custom application on the  Customer 360 platform.
• Build integrations using the Salesforce mobile app API.
• Architect, design, and deploy a complex (e.g., multi-business unit, large enterprise, business-to-consumer) implementation.
• Implement any application not listed in the core objectives.
• Customize or enhance an AppExchange application.

What job roles of a Salesforce Certified Sales Cloud Consultant candidate may get?

• Business Analyst
• Consultant
• Program Manager
• Application/Solution Architect
• Engagement Manager
• Operations Manager
• Call Center Manager
• Project Manager
• Database Administrator
• System Analyst
• Technical Architect

Maintaining Your Salesforce Certification

One of the benefits of holding a Salesforce credential is always being up-to-date on new product releases (updates). As such, you will be required to complete the Administrator certification maintenance modules on Trailhead once a year.

Don’t let your hard-earned credential expire! If you do not complete all maintenance requirements by the due date, your credential will expire.