Telesales Course
This Telesales Training course is designed to equip participants with the essential skills and knowledge needed to excel in telephone sales. The course covers effective communication techniques, sales strategies, handling objections, and closing sales over the phone. Participants will learn how to build rapport with customers, present products persuasively, and achieve sales targets.
Course Objectives
- Develop effective communication and sales skills for telesales.
- Understand and apply sales techniques and strategies.
- Learn how to handle objections and close sales over the phone.
- Improve customer relationship management.
- Enhance productivity and achieve sales targets.
Course Content
Module 1: Introduction to Telesales
- Overview of Telesales
- Importance of Telesales in Modern Business
- Role and Responsibilities of a Telesales Representative
Module 2: Communication Skills
- Effective Listening Techniques
- Verbal and Non-verbal Communication
- Building Rapport with Customers
- Telephone Etiquette
Module 3: Understanding Customer Needs
- Conducting Needs Analysis
- Asking the Right Questions
- Understanding Customer Pain Points and Motivations
Module 4: Sales Techniques and Strategies
- Sales Process Overview
- Prospecting and Lead Generation
- Qualifying Leads
- Crafting and Delivering a Sales Pitch
- Features vs. Benefits
Module 5: Handling Objections
- Common Objections in Telesales
- Techniques for Overcoming Objections
- Turning Objections into Opportunities
Module 6: Closing the Sale
- Recognizing Buying Signals
- Closing Techniques
- Follow-up Strategies
Module 7: Customer Relationship Management (CRM)
- Introduction to CRM Systems
- Managing Customer Information
- Using CRM to Track Sales and Customer Interactions
Module 8: Time Management and Productivity
- Prioritizing Tasks
- Setting and Achieving Sales Goals
- Managing Call Time Effectively
Module 9: Legal and Ethical Considerations
- Understanding Telemarketing Regulations
- Ethical Selling Practices
- Protecting Customer Privacy
Module 10: Performance Metrics and Improvement
- Key Performance Indicators (KPIs) in Telesales
- Analyzing Sales Data
- Continuous Improvement Techniques
Who’s this course for?
Telesales Representatives:
Sales Professionals:
Customer Service Representatives:
Business Development Representatives:
Call Center Agents
Career Path
Telesales Representative
Inside Sales Representative
Sales Manager
Customer Service Manager
Business Development Representative
International Student Fees: USD150$
Job Interview Preparation (Soft Skills Questions & Answers)
- Tough Open-Ended Job Interview Questions
- What to Wear for Best Job Interview Attire
- Job Interview Question- What are You Passionate About?
- How to Prepare for a Job Promotion Interview
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Flexible Class Options
- Week End Classes For Professionals SAT | SUN
- Corporate Group Trainings Available
- Online Classes – Live Virtual Class (L.V.C), Online Training
Related Courses
Sales and Marketing Training – Certified Corporate Sale Associate (CCSA)
Marketing, Sales & Distribution Management Course – All In One
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