Avaya Aura® Call Center Elite Support This instructor led course is designed for individuals responsible for supporting the Avaya Aura® Call Center Elite system. This training provides the opportunity to troubleshoot and support the Avaya Aura® Call Center Elite. Using theory, demonstrations and lab exercises, learners will come away with the knowledge required to support Avaya Aura® Call Center Elite. Course Key Learnings After completing this course, you will be able to: Install Avaya Aura® Call Center Elite Multichannel Reporting Use Real-time Reporting to generate reports Enable the history, presence, wallboard, or iClarity plugin Describe Virtual Agent worker processes Describe
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