CRM

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate If you’re a functional consultant responsible for configuring and implementing Dynamics 365 solutions for customers, you can use this certification to shine a light on your skills and to help advance your career. A Dynamics 365 Customer Service functional consultant implements omnichannel solutions that focus on service, quality, reliability, efficiency, and customer satisfaction. As a functional consultant, you know how to work with project managers, developers, and solution architects. You need a minimum of one to three years of experience as a functional consultant implementing Dynamics 365. Skills measured This list […]

Microsoft Certified: Azure Virtual Desktop Specialty Candidates for the Azure Virtual Desktop Specialty certification are Microsoft Azure administrators with subject matter expertise in planning, delivering, and managing virtual desktop experiences and remote apps, for any device, on Azure. Responsibilities for this role include deploying virtual desktop experiences and apps to Azure. Professionals in this role deliver applications on Azure Virtual Desktop and optimize them to run in multi-session virtual environments. To deliver these experiences, they work closely with Azure administrators and architects, along with Microsoft 365 administrators. Candidates for this certification should have experience in Azure technologies, including virtualization, networking, […]

Microsoft Certified: DevOps Engineer Expert Candidates for the DevOps Engineer Expert certification should have subject matter expertise working with people, processes, and technologies to continuously deliver business value. Responsibilities for this role include designing and implementing strategies for collaboration, code, infrastructure, source control, security, compliance, continuous integration, testing, delivery, monitoring, and feedback. Skills measured Develop an instrumentation strategy Develop a Site Reliability Engineering (SRE) strategy Develop a security and compliance plan Manage source control Facilitate communication and collaboration Define and implement continuous integration Define and implement a continuous delivery and release management strategy Course Outline Design and implement logging assess […]

Microsoft Certified: Azure Virtual Desktop Specialty Candidates for the Azure Virtual Desktop Specialty certification are Microsoft Azure administrators with subject matter expertise in planning, delivering, and managing virtual desktop experiences and remote apps, for any device, on Azure. Responsibilities for this role include deploying virtual desktop experiences and apps to Azure. Professionals in this role deliver applications on Azure Virtual Desktop and optimize them to run in multi-session virtual environments. To deliver these experiences, they work closely with Azure administrators and architects, along with Microsoft 365 administrators. Candidates for this certification should have experience in Azure technologies, including virtualization, networking, […]

Microsoft Certified: Customer Data Platform Specialty If your specialty is implementing solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention, this certification could validate your skills and help open career doors. As a candidate for this certification, you should have firsthand experience with Dynamics 365 Customer Insights, Power Query, Microsoft Dataverse, Common Data Model, Microsoft Power Platform and one or more additional Dynamics 365 apps. In addition, you need direct experience with practices related to privacy, compliance, consent, security, responsible AI, and data retention policy. Skills measured Design […]

Microsoft Certified: Dynamics 365: Finance and Operations Apps Developer Associate If you’re a developer who works with functional consultants and solution and technical architects, and you’re accountable for translating requirements into critical system functionality with finance and operations apps in Dynamics 365, you could use this certification to advance your career. You must have experience providing fully realized solutions using standardized application coding patterns, extensible features, and external integrations. Skills measured Describe finance and operations apps, and extend apps by using Microsoft Power Platform technologies Configure administrative features and workflows Manage finance and operations data Validate and support solutions Plan […]

Microsoft 365 Certified: Teams Voice Engineer Expert If you’re a telecommunications professional that knows how to plan, design, configure, maintain, and troubleshoot an integrated communications solution using Microsoft Teams, this expert certification can help you move your career forward. This certification covers Microsoft Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Microsoft Teams devices, audio/video conferencing, and voice migration. Candidates are familiar with telecommunication technologies and have experience with Microsoft Teams, Microsoft 365, and PowerShell. Candidates collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. Skills measured Plan and […]

MB2-712 – Microsoft Dynamics CRM 2016 Customization and Configuration Microsoft Dynamics CRM 2016 Customization and configuration course you’ll learn how to customize the Dynamics CRM 2016 system to meet the specific needs of your business. You’ll start by learning to configure the Dynamics CRM 2016’s settings to help manage your business processes more effectively. You’ll move on to managing and customising entity relationships and field configuration. Plus, you’ll learn to manage business rules, workflows and business process flows. These skills will help you tailor Dynamics CRM 2016 to perform company and team specific actions. What you’ll learn Be prepared for the […]

Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate Use this certification to prove your skills and help advance your career, if you have experience as a functional consultant who analyzes business requirements and translates them into successful business processes and solutions based on industry best practices. You need to have experience in implementing and configuring Dynamics 365 Finance to meet business requirements. This certification is a good fit for people in finance departments who work in accounts receivable, accounts payable, general ledger, fixed assets, budgeting, cost accounting and cost management, or expenses. You must have a fundamental understanding of business […]

Microsoft Certified: Azure Stack Hub Operator Associate Candidates for this certification should have significant experience managing and operating Azure Stack Hub environments. They should have a strong understanding of Azure, in addition to some knowledge of virtualization, networking, and identity management. They need to understand how Azure Stack Hub enables DevOps processes and the hybrid development model. Candidates for the Azure Stack Hub Operator Associate certification are Azure administrators or Azure Stack Hub operators who provide cloud services to end users or customers from within their own datacenter using Azure Stack Hub. Skills measured Provide services Implement data center integration […]

Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate If you’re a functional consultant responsible for configuring and implementing Dynamics 365 solutions for customers, you’re a good fit for this certification, which can highlight your skills and help advance your career. A Dynamics 365 Field Service functional consultant is responsible for implementing solutions that manage resources which complete the field service life cycle. As a functional consultant, you know how to work with project managers, developers, and solution architects. You should have a minimum of one to three years of experience as a functional consultant implementing Dynamics 365. Skills measured […]

Microsoft Certified: Azure Stack Hub Operator Associate Candidates for this certification should have significant experience managing and operating Azure Stack Hub environments. They should have a strong understanding of Azure, in addition to some knowledge of virtualization, networking, and identity management. They need to understand how Azure Stack Hub enables DevOps processes and the hybrid development model. Candidates for the Azure Stack Hub Operator Associate certification are Azure administrators or Azure Stack Hub operators who provide cloud services to end users or customers from within their own datacenter using Azure Stack Hub. Skills measured Provide services Implement data center integration […]

Microsoft Certified: Azure Data Scientist Associate Candidates for the Azure Data Scientist Associate certification should have subject matter expertise applying data science and machine learning to implement and run machine learning workloads on Azure. Responsibilities for this role include planning and creating a suitable working environment for data science workloads on Azure. You run data experiments and train predictive models. In addition, you manage, optimize, and deploy machine learning models into production. A candidate for this certification should have knowledge and experience in data science and using Azure Machine Learning and Azure Databricks. Skills measured Manage Azure resources for machine […]

Microsoft 365 Certified: Developer Associate Microsoft 365 developers design, build, test, and maintain applications and solutions that are optimized for the productivity and collaboration needs of organizations using the Microsoft 365 platform. Microsoft 365 developers are proficient in Microsoft identity, Microsoft Graph, and building apps for Microsoft Teams. They have general knowledge on UI elements (including Fluent UI (Office UI Fabric), integration points (including Office Add-ins, SharePoint Framework, Actionable Messages), and determining workload platform targets. Skills measured Implement Microsoft identity Build apps with Microsoft Graph Extend and customize SharePoint Extend Microsoft Teams Extend Office Course Outline Implement Microsoft identity (20-25%) […]

Microsoft Certified: Windows Server Hybrid Administrator Associate Candidates for this certification administer core and advanced Windows Server workloads and services using on-premises, hybrid, and cloud technologies. These professionals should have expertise in implementing and managing on-premises and hybrid solutions, such as identity, management, compute, networking, and storage. They are also experts at performing tasks related to security, migration, monitoring, high availability, troubleshooting, and disaster recovery. These professionals use administrative tools and technologies, including Windows Admin Center, PowerShell, Azure Arc, and IaaS virtual machine administration. They also work with Azure Automation Update Management, Microsoft Defender for Identity, Azure Security Center, Azure […]

Microsoft Certified: Azure AI Engineer Associate Candidates for the Azure AI Engineer Associate certification build, manage, and deploy AI solutions that leverage Azure Cognitive Services and Azure Applied AI services. Their responsibilities include participating in all phases of AI solutions development—from requirements definition and design to development, deployment, maintenance, performance tuning, and monitoring. They work with solution architects to translate their vision and with data scientists, data engineers, IoT specialists, and AI developers to build complete end-to-end AI solutions. Skills measured Plan and manage an Azure Cognitive Services solution Implement Computer Vision solutions Implement natural language processing solutions Implement knowledge […]

Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Messaging Administrators deploy, configure, manage, troubleshoot, and monitor recipients, compliance, threat protection, and mail flow in hybrid and cloud enterprise environments. Skills measured Manage organizational settings and resources Plan and manage the mail transport architecture Plan and implement a hybrid configuration and migration Secure the messaging environment Course Outline Plan and manage organizational settings manage a Global Address List (GAL), including hierarchical address books (HAB) manage an Offline Address Book (OAB) manage address book policies manage email address policies plan and configure organization relationships and individual sharing manage add-ins from Microsoft 365 […]

Microsoft Certified: Dynamics 365 Supply Chain Management, Manufacturing Functional Consultant Associate If you’re a functional consultant or a business user with a deep understanding of manufacturing industry standards, this certification might be for you. You also need experience configuring and implementing Dynamics 365 Supply Chain Management to meet the needs of your organization. Supply chain management, manufacturing functional consultants are key resources who work with developers, solution architects, project managers, and functional consultants in finance, commerce, and supply chain. Skills measured Describe finance and operations apps, and extend apps by using Microsoft Power Platform technologies Configure administrative features and workflows […]

Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Messaging Administrators deploy, configure, manage, troubleshoot, and monitor recipients, compliance, threat protection, and mail flow in hybrid and cloud enterprise environments. Skills measured Manage organizational settings and resources Plan and manage the mail transport architecture Plan and implement a hybrid configuration and migration Secure the messaging environment Course Outline Plan and manage organizational settings manage a Global Address List (GAL), including hierarchical address books (HAB) manage an Offline Address Book (OAB) manage address book policies manage email address policies plan and configure organization relationships and individual sharing manage add-ins from Microsoft 365 […]

Microsoft Certified: Azure AI Engineer Associate Candidates for the Azure AI Engineer Associate certification build, manage, and deploy AI solutions that leverage Azure Cognitive Services and Azure Applied AI services. Their responsibilities include participating in all phases of AI solutions development—from requirements definition and design to development, deployment, maintenance, performance tuning, and monitoring. They work with solution architects to translate their vision and with data scientists, data engineers, IoT specialists, and AI developers to build complete end-to-end AI solutions. Skills measured Plan and manage an Azure Cognitive Services solution Implement Computer Vision solutions Implement natural language processing solutions Implement knowledge […]

Microsoft Certified: Power Platform Developer Associate If you have a passion for designing, developing, securing, and extending Microsoft Power Platform solutions, this certification could be for you. To earn this certification, you must be able to create solution components, including application enhancements, custom user experience, system integrations, data conversions, custom process automation, and custom visualizations. You need a strong applied knowledge of Microsoft Power Platform services and a basic understanding of DevOps practices for Microsoft Power Platform. Plus, your background should include development experience using JavaScript, JSON, TypeScript, C#, HTML, .NET, Azure, Microsoft 365, RESTful web services, ASP.NET, and Power […]

Microsoft Certified: Azure Solutions Architect Expert Candidates for the Azure Solutions Architect Expert certification should have subject matter expertise in designing cloud and hybrid solutions that run on Microsoft Azure, including compute, network, storage, monitoring, and security. Responsibilities for this role include advising stakeholders and translating business requirements into designs for secure, scalable, and reliable Azure solutions. An Azure solutions architect partners with developers, administrators, and other roles responsible for implementing solutions on Azure. Skills measured Design identity, governance, and monitoring solutions Design data storage solutions Design business continuity solutions Design infrastructure solutions Course Outline Design a solution for logging […]

Microsoft Certified: Identity and Access Administrator Associate The Microsoft identity and access administrator designs, implements, and operates an organization’s identity and access management systems by using Azure Active Directory (Azure AD). They manage tasks such as providing secure authentication and authorization access to enterprise applications. The administrator provides seamless experiences and self-service management capabilities for all users. Adaptive access and governance are core elements to the role. This role is also responsible for troubleshooting, monitoring, and reporting for the identity and access environment. Skills measured Implement an identity management solution Implement an authentication and access management solution Implement access management […]

Microsoft 365 Certified: Modern Desktop Administrator Associate Modern desktop administrators deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment. Skills measured Deploy Windows Manage devices and data Configure storage and connectivity Maintain Windows Deploy and upgrade operating systems Manage policies and profiles Manage and protect devices Manage apps and data Course Outline Install Windows 10 perform a clean installation perform an in-place upgrade from a previous version of Windows use Windows Deployment Services (WDS) to deploy Windows 10  customize a Windows 10 installation using tools from the Windows ADK (Windows System Image Manager, Windows PE, […]

Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate As a candidate for this certification, you know Dynamics 365 model-driven applications and data-modeling principles, plus you can configure Microsoft Power Platform. You implement marketing initiatives, like campaigns, emails, and customer journeys. You have experience working with an organization’s stakeholders to gather requirements and implement Dynamics 365 Marketing solutions. Additionally, you configure Dynamics 365 Marketing and set up Dynamics 365 organizational security. You even extend Dynamics 365 solutions using Power Platform components, such as Power Automate and Power Apps. Skills measured This list contains the skills measured on the exams associated with […]

Microsoft 365 Certified: Modern Desktop Administrator Associate Modern desktop administrators deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment. Skills measured Deploy Windows Manage devices and data Configure storage and connectivity Maintain Windows Deploy and upgrade operating systems Manage policies and profiles Manage and protect devices Manage apps and data Course Outline Install Windows 10 perform a clean installation perform an in-place upgrade from a previous version of Windows use Windows Deployment Services (WDS) to deploy Windows 10  customize a Windows 10 installation using tools from the Windows ADK (Windows System Image Manager, Windows PE, […]

Microsoft Certified: DevOps Engineer Expert Candidates for the DevOps Engineer Expert certification should have subject matter expertise working with people, processes, and technologies to continuously deliver business value. Responsibilities for this role include designing and implementing strategies for collaboration, code, infrastructure, source control, security, compliance, continuous integration, testing, delivery, monitoring, and feedback. Skills measured Develop an instrumentation strategy Develop a Site Reliability Engineering (SRE) strategy Develop a security and compliance plan Manage source control Facilitate communication and collaboration Define and implement continuous integration Define and implement a continuous delivery and release management strategy Course Outline Design and implement logging assess […]