Customer Service Excellence
Customer Service Excellence This course will enhance your ability to handle customer and client interactions with confidence by implementing best practice customer service techniques, delivering customer satisfaction and developing customer loyalty. For those of you who are in frontline service and sales roles, this customer service course will provide you with learning opportunities on the essentials for dealing with complaints and difficult situations, whilst maintaining a strong focus on customer satisfaction and the total customer experience. Aims This course aims to: highlight the importance of serving customers as an integral element to the success of an organisation provide robust and […]