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Oracle Customer Care & Billing (CC&B) Implementation (Functional Track)

Oracle Customer Care & Billing (CC&B) training course is a complete billing and customer care application for utilities serving residential, commercial and industrial customers. This course is designed to cater for utilities that may have a few thousand customers to those that have many millions of customers. Oracle Utilities CC&B manages each and every aspect of the customer lifecycle – from service connection, meter reading, rating, billing, payments processing, and collections to field work.

Oracle Customer Care & Billing Solution

Oracle Utilities Customer Care and Billing (CC&B) is a complete billing and customer care application for utilities serving residential, commercial and industrial customers. It is designed to cater for utilities that may have a few thousand customers to those that have many millions of customers.
Oracle Utilities CC&B handles every aspect of the customer lifecycle – from service connection, meter reading, rating, billing, payments processing, collections to field work. It incorporates customer relationship features such as comprehensive contact center capability, order entry, conservation program management, contract management and affinity programs. It also supports the management of new products and services that a utility may wish to market and sell to all or a defined segment of their customer base.

What you will learn

On completion of this boot camp, participants will have foundational understanding of CCB’s key functional areas, structure and operation so that you can make improved decisions during your implementation.

CC&B Course Summary 

This class will teach the participants about the basic elements of Oracle Utilities Customer Care and Billing (CCB), including:

• Navigating through Customer Care and Billing
• Using Control Central’s functionality
• Adding and maintain Persons and Accounts
• Adding Premise and Service Points using the Premise Replicator
• Maintaining Premises and Service Points using their pages
• Adding and maintain meters
• Adding and maintain meter reads
• Describing how Field Activities are created
• Completing a Field Activity through FA Upload Staging
• Describing when Customer Care and Billing creates Financial Transactions
• Adding Bills, Payments, and Adjustments

Oracle Customer Care & Billing (CC&B) Course Key Topics (Functional Track)

Customer Care and Billing Overview

• Basic System Architecture
• Search and Navigation
• Portals and Zones

Maintaining Customer Information

• Person and Account
• Premise and Service Point
• Service Agreement
• Customer Contacts

Meters and Meter Reads

• Meters
• Meter Reads
• Field Activities

Financial Transactions

• Financial Transactions
• Bills and Bill Segments
• Payment Events

Adjustment 

• Adjustments business scenarios
• How make adjustments

Course Key Benefits 

• Cut Costs While Improving Customer Service
• Supporting Multi-Channel Communications
• Enabling Flexible Business Processes
• Optimize Cash Flow
• Automate Field Service Tasks
• Meets Emerging Opportunities

CC&B Audience

• Architect
• End-Users
• Project Manager
• Configuration Consultant
• Functional Implementer
• Team Leader
• Configuration Implementer
• Implementation Consultant

International Student Fee : 2,500 USD

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