Siebel Fundamentals Rel 15.5
What you will learn
Students learn to navigate and maintain data in Siebel applications by using common entities. Students explore built-in functionality in Siebel Sales and Siebel Call Center and then other cross-application features. The course is appropriate for customers on Siebel 15.x and Siebel 8.x. Hands-on activities are performed using Open UI
Learn To:
- Create, modify, delete, and search for records
- Work with common Siebel business entities
- Use basic functionality of Siebel Sales and Siebel Call Center
- Navigate Siebel applications
- Describe other cross-application features
- Describe best practices for a Siebel implementation
Audience
- End Users
- Functional Implementer
Course Objectives
- Describe Siebel Customer Relationship Management (CRM) applications
- Navigate the Siebel application user interface (UI)
- Work with common Siebel business entities
- User basic functionality of Siebel Sales and Siebel Call Center
- Describe common cross-application features
- Describe recommended implementation practices
Course Topics
Using Siebel CRM
- Introducing Siebel CRM Applications
- Navigating
- Working with Data in the Siebel User Interface
Common Siebel Business Entities
- Representing customers with Accounts and Contacts
- Describing tasks with Activities
- Defining sales-related objects with Opportunities and Quotes Resolving customer issues with Service Requests
- Using Siebel business entities to implement business practices
Siebel Application Features
- Siebel Sales scenario: Opportunity Management
- Siebel Sales scenario: Forecasting
- Remote, TAS, Sales Methodologies
- Siebel Call Center: service scenario
- Email Response, SmartScript, Hoteling, and Multi-Tenancy
Other Siebel Features
- iHelp
- Inbox
- Reports
- Audit Trail
- Search
- Administration
Recommended Implementation Practices
Minimum Participants: 4 Person or More
Job Interview Preparation (Soft Skills Questions & Answers)
- Tough Open-Ended Job Interview Questions
- What to Wear for Best Job Interview Attire
- Job Interview Question- What are You Passionate About?
- How to Prepare for a Job Promotion Interview
Your FREE eLEARNING Courses (Click Here)
Internships, Freelance and Full-Time Work opportunities
- Join Internships and Referral Program (click for details)
- Work as Freelancer or Full-Time Employee (click for details)
Flexible Class Options
- Week End Classes For Professionals SAT | SUN
- Corporate Group Trainings Available
- Online Classes – Live Virtual Class (L.V.C), Online Training
Related Siebel Course
Siebel 8.1.x Core Consultant Course
Siebel Business Foundation 15.5 Course
Siebel Customer Order managment Course
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