Total Quality Management (TQM) Course

Total Quality Management (TQM) course: Like ISO 9000 refers to management methods used to enhance quality & productivity in a business public sector or private sector organizations. TQM is a comprehensive management approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include both suppliers and clients/customers. A best TQM course to implement quality all-across any business organizations. (online classes available)

Course Objectives:

Module1 (Certified in Total Quality Management (TQM) )Why Focus on Quality?

Total Quality Management, Total Organization Excellence and Systems Thinking
Integrating People and Processes for Performance
RATER for Products, Services, and Artifacts, Fundamentals of Total Quality
Globally Accepted Principles of Total Quality and Need of New Strategy for Global Competition
Bringing Quality through Discussions and Meetings about Planning for Quality
Leaders in Quality Revolution and Defining Quality
Taguchi Loss Function and Quality
WTO, Shifting Focus of Corporate Culture and Organizational Models
Historical View and Paradigms of Quality. Philosophies of Crosby, Juran, Ishikawa & Taguchi
Deming Chain Reaction, Quality and Productivity and SIPOC Model of Quality
Evolution of Quality Management and Hierarchy of Q
Deming’s System of Profound Knowledge
14 Points of Deming Philosophy
Deming Cycle and the Juran Quality Trilogy
Juran and Crosby on Quality. Quality is Free
Crosby Costs of Quality
Costs of Quality and Return on Quality
Overview of Total Quality Approaches
Business Excellence Models. BQA, EFQM (EQA) and International ISO-9000 QMS
Designing Organizations for Quality. ISO 9001(2000) and ISO 9004(2000), a Consistent Pair

Module2 (Certified in Total Quality Management (TQM) )

Developing ISO 9001(2000) QMS for Q Certification:ISO-9001 QMS Documentation @ Clause No.4
ISO-9001(2000) QMS: Clause #5 Management Responsibility
ISO-9001(2000) QMS: Clause #6 Resources Management
ISO-9001(2000) QMS: Clause #7 Product Realization and Customer Related Processes
ISO-9001(2000) QMS: Clause #7 Control of Production and Services
ISO-9001(2000) QMS: Clause # 8 Measurement, Analysis and Improvement
Preventive and Corrective Actions. Quality in IT Softwares and CMMI Levels of Maturity
Benefits and Barriers to Installing ISO-9001 QMS
Creating Business Excellence in Pakistani Organizations
Control Mechanisms for Creating Quality at Strategic, Tactical and Operational Levels
Big Q and Small q Leadership for Quality
Strategic Planning for Quality and New Management Advanced Quality Planning Tools
Hoshin Kanri and Policy Deployment, Balance Scorecards
Quality Function Deployment (QFD) and other Tools for Implementation
Basic SQC Improvement Tools
How is TQ being Implemented? A Dialogue with a Multinational Manufacturing Company Quality
Cause and Effect Model and Run Charts for Quality Improvement
Understanding SPC for Continual Quality Improvement
Statistical Thinking for Process Improvement to bring Quality in Products and Services
An Interview with the CEO, Head IT, HR, and Quality Engineering of a CMMI Level 5 Pakistan
Importance of Teamwork Culture for TQM
Understanding Empowerment for TQM. Focusing on Customer Suppliers Relationships
Innovation, Knowledge Management, and Learning Organization