Salesforce Architect - B2B Solution Architect in United States, New York, New Jersey, Chicago, Dallas

Salesforce Architect – B2B Solution Architect

The Salesforce B2B Solution Architect certification is intended for individuals who have knowledge, skills, and experience architecting and driving multi-cloud B2B solutions that deliver business value for the customer. Designing, planning, and delivering business value requires specific and related knowledge across select products, including but not limited to B2B Commerce, Sales Cloud, Service Cloud, Marketing Cloud, Pardot, Revenue Cloud, Salesforce Field Service, Einstein Automate, Experience Cloud, Tableau CRM, and Mulesoft to accomplish four outcomes that serve as the foundation for multi-cloud experiences.

Course Key Learnings

Bridging business needs and technical implementations to realize business value for the customer
Overseeing and steering requirements gathering conversations
Identifying the role of third-party systems within a customer’s processes and data needs
Translating solution architecture technical details to a business audience
Supporting the overall vision for business solution(s)
Informing customers and implementation teams about best practices and considerations
Driving customer experience solutions via prioritized use cases and confirmed customer success criteria
Creating a common language describing multi-cloud use cases and their successful implementation
Designing end-state solution architectures while providing the customer options and a phased approach to reach that end state
Guiding implementation teams through multi-cloud integration best practices and testing scenarios
Layering appropriate technology over the designed architecture
Participating in the delivery of the architected solution in order to oversee the implementation and revise or redirect plans as needed

Course Outline

Discovery and Customer Success

Given a scenario in which a customer wants a B2B multi-cloud solution, document and articulate the business needs, value, and vision of the customer to support their desired business outcomes
Given the identified business needs, vision, and current customer landscape, define the future blueprint architecture of a B2B multi-cloud Salesforce solution in order to define the product roadmap
Given that a future blueprint architecture has been agreed upon, define the incremental steps necessary to reach the recommended future end state that supports business outcomes

Data Governance and Integration

Given a complex data architecture, define the data flows across systems, the methods and techniques to connect systems and the relationship each system has to the data it contains
Given the current architecture, define the strategy to migrate data, synchronize data across systems to support a multi-cloud B2B solution.
Given existing customer personas and the defined business requirements, design and map a sharing and visibility model for a B2B multi-cloud Salesforce solution.
Given customer expectations around data volumes, provide governance to satisfy business requirements

Design

Given information gathered during discovery, define the functional and technical solution, in line with Salesforce standards, keeping the business value and objectives in mind.
Given a set of business requirements, recommend an appropriate Salesforce multi-cloud or AppExchange solution.
Given a scenario, identify design options and their associated risks, assess their level of criticality, and recommend the solution that most accurately meets the specified functional and non-functional requirements
Given a scenario in which the design document is being shared, facilitate final acceptance from stakeholders by ensuring any concerns raised are adequately addressed
Given a defined future state B2B multi-cloud solution architecture alongside business requirements, choose the preferred method for integrating data across different clouds.

Delivery

When planning a B2B multi-cloud set of orgs and environments, define appropriate strategies that balance resources and effort to deliver an effective and efficient delivery method
When planning the steps involved in delivering a customer’s business outcomes, ensure that there is a clear understanding from business requirements through to the delivered configuration
Given a scenario in which the designed solution is being implemented, provide the appropriate display of the capabilities of that solution to stakeholders (demos) that demonstrate continued alignment with the desired business outcomes and priorities

Operationalize the Solution

Given that a solution has been implemented, ensure that stakeholders are appropriately enabled to manage the solution moving forward (e.g., updating documentation, center of excellence, training)
Given a scenario in which a B2B multi-cloud solution has been implemented, determine how to further improve the solution to ensure business benefits are continuously realized
Determine how to facilitate adoption in order for the business to benefit from a B2B multi-cloud solution

About the Exam

Here are details about the Salesforce B2B Solution Architect exam:

Content: 60 multiple-choice/multiple-select questions and 4 non-scored items
Time allotted to complete the exam: 120 minutes
Passing score: 58%
Registration fee: USD 400, plus applicable taxes as required per local law
Retake fee: USD 200, plus applicable taxes as required per local law
Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment.
References: No hard-copy or online materials may be referenced during the exam.
Prerequisite: Salesforce Certified Application Architect Certification

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