ITIL Expert Boot Camp – Lifecycle Track

An accelerated Bootcamp covering all 5 ITIL Lifecycle modules using innovative learning methods and energized classroom sessions.

This intensive Program allows practitioners to Fast-Track in completing five ITIL Lifecycle modules; ITIL Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO), and Continual Service Improvement (CSI).

The combination of 40 hours instructor-supported e-learning and classroom course allows students to manage study time whilst reducing the number of classroom days from 15 days to only 10 days.

Courseware is designed using an engaging, scenario-based approach to learning the core disciplines of ITIL best practices. Exams can be taken after the course at a convenient time after the course to allow additional study time.

Course Content:

Learn the concepts of Service Management as a Practice
Understand the Service Lifecycle at the core of ITIL
Be confident in the general concepts, definitions, key principles and models of ITIL
Understand how the Service Management processes and functions contribute to the Service Lifecycle and be able to explain the objectives, scope, concepts, activities, key metrics (KPIs), roles and challenges for all of the ITIL processes
Learn how technology enables the Service Lifecycle and how other complimentary guidance align with ITIL
Understand implementation considerations, technology and implementation requirements
The activities, methods and functions used in each of the Lifecycle processes
The application of the processes, activities and functions to achieve operational excellence
How to measure performance
The challenges, critical success factors and risks involved in implementing and improving service management

ITIL FREE Practice Exam