Salesforce Certified Administrator Training Karachi Lahore Islamabad Pakistan

Limited-time offer: 50% off

Become a Salesforce Admin for half the fee. Use code SFA50

Pay PKR 140,000 instead of ~~PKR 280,000~~ and keep the PKR 140,000 you save. Same live classes, same hands-on projects, same exam preparation. Only the price is different.

Salesforce admin skills are asked for in CRM, sales operations and consulting roles across Pakistan and the UAE, and the certification is how employers check them. This discount is for a limited time. When it ends, the fee goes back to full price, so if you have been planning to get certified, this is the cheapest it will be.

How to claim it: 1) Click Take This Course. 2) Enter SFA50 at checkout. 3) Your 50% discount is applied and your seat is reserved.

Salesforce Administrator Course for New Admins in Karachi, Lahore, Islamabad and the UAE

The Salesforce Administrator credential is designed for individuals who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities. The exam covers the breadth of applications, the features and functions available to an end user, and the configuration and management options available to an administrator across the Sales, Service, and Collaboration Clouds.

Course Summary

Salesforce Certified Administrator candidates should have a general knowledge of the features available to end users and the configuration options available to a Salesforce Administrator. Candidates should be able to maintain a Salesforce organization, respond to common business requirements, and perform administrative functions using current Salesforce features.

Additionally, candidates should have 6 or more months of experience as a Salesforce Administrator and should be able to successfully perform the tasks outlined in the exam objectives section of this guide.

Salesforce Administrator Course Outline

This outline is aligned with the current Salesforce Certified Platform Administrator exam guide and the official Trailhead preparation trailmix. It runs in eight modules, and the order below is the order we teach it in class. Every topic is demonstrated live in a Salesforce org, and every project is something you build yourself.

Module	Share of the exam	Projects you build
1. Configuration and Setup	15%	3
2. Object Manager and Lightning App Builder	15%	1
3. Sales and Marketing Applications	10%	1
4. Service and Support Applications	10%	2
5. Productivity and Collaboration	10%	Guided labs
6. Data and Analytics Management	17%	2
7. Automation	15%	2
8. Agentforce AI	8%	Guided labs

Module 1: Configuration and Setup (15%)

You start where every new admin starts: Setup. By the end of this module you can prepare an org for real users and lock it down properly.

Topic: Agentforce 360 Platform Basics – how the multitenant platform works, the three yearly releases, metadata-driven configuration, Setup Home, Quick Find, Object Manager and Company Information.
Project: Prepare Your Salesforce Org for Users – locale, time zone, currency, fiscal year, business hours, My Domain, and your first users.
Topic: User Management – licences, profiles, permission sets and roles, plus how to deactivate, freeze and reset users.
Project: Customize an Org to Support a New Business Unit – role hierarchy, cloned profiles, permission sets, queues, public groups, record types and page layouts for a new team.
Topic: Identity Basics – single sign-on, multi-factor authentication, Salesforce as an identity provider and login policies.
Topic: Data Security – org, object, field and record-level access, organization-wide defaults, role hierarchy, sharing rules and manual sharing.
Topic: Permission Set Groups – grouping access by job role and muting individual permissions.
Project: Protect Your Data in Salesforce – password and session policies, trusted IP ranges, login hours, sharing rules, field-level security and Login History.

Module 2: Object Manager and Lightning App Builder (15%)

This is where you learn to shape Salesforce around the business instead of the other way round.

Topic: Data Modeling – standard and custom objects, lookup and master-detail relationships, junction objects and Schema Builder.
Topic: Lightning Experience Customization – apps, page and compact layouts, record types, quick actions and list views.
Project: Customize a Salesforce Object – picklists, dependent fields, lookup filters, formula fields, validation rules and layout changes, and what to check before changing a field type.
Topic: Lightning App Builder – app, home and record pages, Dynamic Forms, visibility rules and page assignment.
Topic: Formulas and Validations – formula and cross-object formula fields, roll-up summaries and validation rules.

Module 3: Sales and Marketing Applications (10%)

How sales teams actually use Salesforce, from first enquiry to closed deal.

Topic: Accounts and Contacts – business and person accounts, account hierarchies and Contacts to Multiple Accounts.
Topic: Leads and Opportunities – lead assignment and conversion, opportunity stages, sales processes, products and price books.
Topic: Campaign Basics – campaigns, members, hierarchies, campaign influence and the Marketing User setting.
Project: Customize a Sales Path for Your Team – key fields and stage guidance that walk reps through every deal.

Module 4: Service and Support Applications (10%)

Set up a support operation that routes every case to the right person and meets its service levels.

Topic: Agentforce Service Administration – cases, Email-to-Case, Web-to-Case, queues, assignment and auto-response rules and the Service Console.
Project: Create a Process for Managing Support Cases – statuses, support processes, record types, queues and assignment rules.
Project: Set Up Case Escalation and Entitlements – business hours, escalation rules, entitlement processes and milestones.

Module 5: Productivity and Collaboration (10%)

The everyday tools that keep teams organised and connected.

Topic: Activities – Tasks, Events and Calendars – tasks, events, logged calls, shared activities and calendars.
Topic: Chatter Administration for Lightning Experience – feed tracking, groups, Chatter licences and moderation.
Topic: AgentExchange (AppExchange) Basics – managed and unmanaged packages, install options and safe testing in a sandbox.

Module 6: Data and Analytics Management (17%)

The largest exam section, and the skills managers notice most: clean data and reports they can trust.

Topic: Data Management – Data Import Wizard, Data Loader, external IDs, upserts and scheduled data exports.
Topic: Duplicate Management – matching rules, duplicate rules and merging records.
Project: Import and Export with Data Management Tools – real imports, exports and updates with the wizard and dataloader.io.
Topic: Reports and Dashboards for Lightning Experience – report types, report formats, filters, bucket fields, summary formulas, charts, dashboards and folder sharing.
Project: Create Reports and Dashboards for Sales and Marketing Managers – a working manager dashboard built from your own reports.

Module 7: Automation (15%)

Modern Salesforce automation is built in Flow, so that is where this module spends most of its time.

Topic: Approve Records with Approval Processes – entry criteria, approvers, approval steps and record locking.
Project: Build a Discount Approval Process – send large discounts to the right manager for sign-off.
Project: Create a Screen Flow That Checks for Duplicates – a guided screen that finds or creates a contact.
Topic: Flow Builder Basics – record-triggered, screen, scheduled and autolaunched flows and the core flow elements.

Module 8: Agentforce AI (8%)

A practical introduction to AI agents in Salesforce and the admin’s role in running them safely.

Topic: Agentforce Basics – agents, topics, instructions, actions and the Einstein Trust Layer.
Topic: Introduction to Agentforce Builder – building, testing and deploying an agent with the right permissions.

Final Exam Preparation

We finish with a full review of the exam guide, the knowledge checks from each module and a complete practice exam, so you walk into the test knowing what to expect.

Frequently Asked Questions

Is this Salesforce course suitable for complete beginners?
Yes. We start from the basics of Setup and build up step by step. You do not need any programming background.

Can students in Dubai, Abu Dhabi or Sharjah join?
Yes. Classes are available live online, so you can attend from anywhere in the UAE.

Do we work in a live Salesforce system?
Yes. All demonstrations and projects are done in a free Salesforce Developer Edition or Trailhead Playground org that you keep after the course.

Is the course updated for the latest admin exam?
Yes. It follows the current Platform Administrator exam sections, including Flow automation and Agentforce AI.

About the Exam

Read on for details about the Salesforce Administrator exam.

Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions
Time allotted to complete the exam: 105 minutes
Passing score: 65%
Registration fee: USD 200 plus applicable taxes as required per local law
Retake fee: USD 100 plus applicable taxes as required per local law
Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment.
References: No hard-copy or online materials may be referenced during the exam.
Prerequisite: None required; course attendance highly recommended