Location: Shahrah-e-Faisal, Karachi
Job Type: Full-Time
Working Days: 6 Days a Week
Friday: Off
Working Hours: 10:00 AM – 7:00 PM
Salary: PKR 40,000 per month + Commission
Job Overview
We are looking for a Service Operations Officer to manage day-to-day campus operations and ensure the smooth execution of academic, administrative, and customer service activities.
The ideal candidate will be responsible for coordinating with students, trainers, employees, and customers while maintaining efficient campus operations. This role requires strong communication, organizational, problem-solving, and people-management skills.
Key Responsibilities
- Manage daily campus operations and ensure the smooth functioning of the branch.
- Coordinate with students, trainers, employees, and customers to address operational requirements.
- Contact potential students and customers to explain courses and services, answer queries, and encourage enrollments.
- Handle student inquiries and provide timely assistance or escalate complex concerns to the relevant Department Manager or Team Lead.
- Manage student attendance and maintain accurate attendance records.
- Monitor classroom arrangements and ensure classrooms are properly managed for scheduled sessions.
- Coordinate with trainers regarding class schedules, attendance, classroom requirements, and other operational matters.
- Follow up on student inquiries, leads, and prospective enrollments.
- Support lead generation activities and ensure timely follow-up with potential students.
- Monitor class schedules and ensure sessions are conducted smoothly.
- Maintain effective communication between students, trainers, and internal departments.
- Prepare and maintain daily, weekly, and monthly operational reports.
- Track day-to-day operational performance and report issues requiring management attention.
- Maintain and update company policies, SOPs, and operational procedure documents.
- Ensure compliance with company policies, procedures, and reporting requirements.
- Identify operational issues and assist management in implementing appropriate solutions.
Required Experience
- 2+ years of experience as an Operations Officer or in a similar operations, administration, campus, or coordination role.
- Strong people-management and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple responsibilities in a fast-paced environment.
- Strong follow-up and problem-solving abilities.
- Experience in student, customer, or service coordination will be an advantage.
- Proficiency in MS Office is mandatory, particularly:
- MS Excel
- MS Word
- MS Outlook
Education
- Bachelor’s degree in Business Administration, Management, or a relevant field is preferred.
What We’re Looking For
The ideal candidate should be proactive, organized, customer-focused, and capable of handling multiple operational responsibilities efficiently. Strong communication skills and the ability to coordinate effectively with different teams are essential for this position.
Apply Now
If you have the required experience and skills and are interested in managing campus operations in a dynamic work environment, apply for the Service Operations Officer position today. Share your CV at hr@omni-academy.com
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Job Features
| Job Category | Operations & General Management |
